Frequently Asked Questions
Everything you need to know about shipping, returns, and our premium apparel.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Shipping is free on all orders over $100.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a prepaid return shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section for individual garment styles.
Are your products ethically sourced?
At Flatspot, we prioritize sustainability and ethical manufacturing. We partner with factories that ensure fair wages and safe working conditions, and we utilize organic or recycled materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.